Returns 

Our policy is 30 days from the date you place your order you may request to return or exchange your item. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If the product has been more than halfway used, we can not accept your request to return or exchange.

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at: tranquilradiancespa@gmail.com 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tranquilradiancespa@gmail.com and send your item to: 

Tranquil Radiance Spa, 10800 N Military Trail, suite 101, Palm Beach Gardens, FL

Shipping 

To return your product, you should mail your product to: 

Tranquil Radiance Spa, 10800 N Military Trail, suite 101, Palm Beach Gardens, FL 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.